Return and Exchange
Last Updated: August 1, 2025
Brand: Besiost
We want you to love your Besiost purchase. If you're not completely satisfied, we're here to help.
1. Return Eligibility
You may request a return or exchange within 30 days of receiving your order if the item:
- Is unused, unassembled, and in original condition
- Includes all original packaging, manuals, hardware, and accessories
- Was not marked Final Sale or Non-returnable
2. How to Request a Return
To start a return, please email us at support@besiost.com with the following:
- Your order number
- Photos of the item (if damaged or defective)
- Reason for return
We will respond within 1–2 business days with return instructions.
3. Return Shipping
- For non-defective returns, the customer is responsible for return shipping costs.
- For damaged, defective, or incorrect items, we will cover the return shipping and offer a replacement or full refund.
- We recommend using a trackable shipping service and keeping proof of shipment.
4. Refunds
- Refunds will be issued to your original payment method within 5–10 business days of receiving and inspecting the return.
- Shipping fees (if any) are non-refundable unless the return is due to our error.
5. Exchanges
If you would like to exchange your item for a different size, color, or model:
- Please contact us to check availability.
- Exchanges are subject to the same return conditions and timelines.
6. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Assembled or used furniture
- Custom or personalized products
- Gift cards
7. Damaged or Defective Items
If your order arrives damaged, missing parts, or has a quality issue, please notify us within 7 days of delivery.
We will work quickly to send a replacement or offer a solution.
8. Need Help?
Email: support@besiost.com
Please include your order number for faster service.
Besiost – Your Space, Your Style. We Make It Right.