About Shipping

Last Updated: August 1, 2025
Brand: Besiost

Thank you for shopping with Besiost. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy below.

---

1. Shipping Destinations

We currently ship to:

• United States (Does not include Hawaii, Puerto Rico, Guam, Alaska, and American Samoa)

Note: We do not ship to P.O. Boxes or APO/FPO addresses.

---

2. Processing Time

• Orders are typically processed within 1–3 business days (excluding weekends and holidays).
• During peak seasons or promotional events, processing may take slightly longer.
• Once your order is shipped, you will receive a confirmation email with tracking information.

---

3. Shipping Methods & Estimated Delivery

Please note that delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

---

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your shipment using the carrier’s tracking portal or by visiting your order page.

---

5. Customs, Duties & Taxes (For International Orders)

International orders may be subject to customs duties, import taxes, and local handling fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

---

6. Delivery Issues

If your order is delayed, lost, or arrives damaged:

• Please contact us within 7 days of the expected delivery date.
• For damaged items, include photos of the packaging and product for faster resolution.
• We will work with the carrier to resolve the issue or offer a suitable replacement or refund where applicable.

---

7. Contact Us

If you have questions about your shipment, feel free to reach out:

Email: support@besiost.com
Order Support: Include your order number for faster assistance